Casino Lab Review 8.9/10

When you write casino reviews for a living, you quickly become sure that you’ve seen everything these sites have to offer. From over-the-top flashy animations and bright color schemes to minimal layouts based on black and gray, all the sites start to look alike after a while. There are no surprises.

Once in a while, however, a casino manages to pleasantly surprise even the most jaded reviewer. That pleasant surprise is the basis of our Casino Lab review.

Casino Lab is a shiny new gambling site that started accepting customers in 2020. Operated by Genesis Global Ltd, Casino Lab immediately catches the eye with its unique steampunk theme. But pretty looks aren’t the only thing this site has to offer. Casino Lab is the home to nearly 1,500 games plus generous bonuses for slots fans and live casino players. 

User Experience – 10/10

Gambling is supposed to be fun, and that’s what we mean by user experience. We tally up good factors and detail the shortcomings that influence how enjoyable the site is.

Website Design

The folks behind Casino Lab have created a truly beautiful website. Our Casino Lab casino review left us in awe of how masterfully the site was designed, with charm emanating from every pore. 

The site’s visuals suggest a steampunk laboratory. This doesn’t involve just a few illustrations here and there. The whole UI follows this theme, with navigation buttons represented as various cartoonish elixirs and concoctions. Steampunk scientists follow you as you navigate the site.

When a gambling site rocks advanced visuals like these, it usually means that loading times will be horrendous. Somehow, this isn’t the case with Casino Lab. We experienced rapid load times on both mobile and desktop platforms. As user-written Casino Lab reviews across the internet attest, the casino is also expertly mobile-optimized, with an artful level of scaling for smartphone screens.

Website Navigation

The site’s layout follows the standard structure implemented by most gambling sites. On the left, you’ll find a navigation bar that lets you browse different game types, access bonuses, and review account options. The user interface controls are pinned to the screen so you don’t have to scroll around to find the right button.

The game library is positioned in the middle of the screen. Games can be filtered by type and software provider. You can take each game for a test-drive with a free demo mode. 

At the time of writing this Casino Lab review, there was no mobile app available. However, the mobile version of the website was so functional and user-friendly that we never felt this was a major drawback.

Casino Labs does not currently accept players from the following countries: Australia, Belgium, Denmark, France and its territories, Greece, Hungary, Iran, Israel, Portugal, Romania, Slovenia, Spain, Turkey, USraine, and the United States and its territories, 

Bonus Offer – 8.5/10

Even the best gambling sites would struggle to attract players without juicy bonuses. As a new site, Casino Labs has pulled out all the stops to find a place in this crowded market. A quick look at Casino Lab bonus offers makes it clear that the team’s efforts were successful.

There are several ongoing promotions at Casino Labs at any given moment. During our review period, the site featured two welcome bonuses: one for slots and one for live casino games. There’s also a weekly reload bonus and a variety of weekly tournaments to keep you busy.

Welcome Bonus

Casino Lab offers two welcome bonuses.

The bonus for slots players comes in four parts: a series of deposit match bonuses. The first is the most generous, and it includes a hefty number of free spins as well. Here are the Casino Labs welcome bonus rewards for slot players:

• 1st deposit: 100% match up to $300 plus 300 free spins
• 2nd deposit: 50% match up to $400 (bonus code: WCL2)
• 3rd deposit: 25% match up to $400 (bonus code: WCL3)
• 4th deposit: 25% match up to $400 (bonus code: WCL4)

That’s a total of $1,500 in bonus funds and 300 free spins from the welcome bonus alone. While this is an undeniably generous bonus, we would have preferred higher caps on the deposit matches.

The minimum qualifying deposit for these bonuses is $10. The wagering requirement is 40 times, which is a bit steep but not extreme. 

Now let’s take a look at Casino Lab promotions for new live casino players.

Casino Lab’s live casino bonus requires you to deposit $10 and select the Live Casino option during checkout. Bonus funds from this promotion can be used exclusively on live casino games: roulette, blackjack, Monopoly, craps, baccarat, Deal or No Deal, and more. 

The two welcome bonuses are mutually exclusive – if you choose one, you can’t have the other.

The live casino bonus is a 100% match up to $100 – with a 40 times wagering requirement. This promotion seems a bit lackluster compared to the lots bonus. This is not unique to Casino Lab, as operators find live casino games much riskier for the house than slots.

Weekly Promotions

During our Casino Lab review period, the casino also offered a pretty generous weekly reload promotion. The only requirements are that you must have made at least two previous deposits and that you deposit at least $20 in the week ending Thursday, the day of the reload. If you fulfill these requirements, you’ll get a 25% matching bonus on your deposit and 10 free spins.

The site runs plenty of additional promotions on a daily, weekly, monthly, and seasonal schedule. Be sure to check the Promotions page for an updated list.

Software and Game Selection – 9/10

Casino Lab hosts nearly 1,500 games on its Live Casino, Slots Jackpots, and Casino Games pages.

Slots & Jackpots

The most numerous Casino Lab games are slots and jackpots. The selection includes all the extremely popular gamblers know and love. Games like Starburst, Gonzo’s Quest, and Augustus are all here. Every game can be played free in demo mode, and they all perform superbly across all desktop and mobile platforms. In addition to the usual video slots, you’ll find jackpots and classic slots in this category as well.

Live Casino

Casino Labs features a wide selection of live casino games. This comes as no surprise, as this site is one of the few online casinos with a specialized welcome bonus for fans of live casino games. The games are very quick to load, with great streaming quality. As many Casino Lab reviews on the internet have reported, the live casino games display great on-screen tutorials whenever you start one up. This serves to help less-experienced players jump right in.

Casino Games

The Casino Games page offers a pretty standard set of the usual suspects, a list that includes old friends like roulette, baccarat, craps, and blackjack.

Providers

Practically all the games on Casino Labs come from most reputable providers, including Netent, Evolution Gaming, Yggdrasil, and Microgaming.

Banking Options – 8/10

Casino Labs covers practically all the transaction methods we are accustomed to seeing on gambling sites. Casino Labs banking options include Visa and Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Paysafecard, and AstroPay.

The minimum deposit is $10, while the maximum is $1,000 or $5,000 depending on the transaction method. Deposits are credited instantly, while withdrawals take one to five business days.

The minimum withdrawal is $10, while the maximum is $5,000 per week or $22,000 per month. There’s a withdrawal fee of 2% with a $2 minimum.

This online casino accepts lots of international currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH.

Security – 8/10

Casino Lab security is pretty tight. The site employs high-end encryption to mask all communication between you and the site’s servers, effectively hiding your personal and financial data from prying eyes. The privacy policy states that the site employs all the measures necessary to protect your data, and the site is GDPR compliant as well.

Casino Lab holds a gambling license issued by the Malta Gaming Authority. 

If at any point you feel you should limit how much you gamble, you can set cooldown periods or deposit limits for yourself.

Customer Support – 10/10

Finally, we come to Casino Lab customer support. We’re happy to report that Casino Lab ticks all the boxes when it comes to providing support to its customers. Agents are available across three channels: email, phone, and live chat. Support is available in multiple languages: English, Finnish, German, and Norwegian. Another positive finding: Support agents are available on a 24/7 basis across all channels. No matter what time zone you’re in or how late it is where you are, you can always find someone to help you out when your Casino Lab experience is vexing you.

We conducted a test of the customer service team for this Casino Lab review. The casino’s agents did not disappoint. They helped us in a polite and friendly manner, answering our every question promptly and correctly.